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Privacy Policy

Lochenza Service Support

Last updated: 25 September 2026

Android package: uk.co.lochenzaservice.guidance.zenza.base

This Privacy Policy explains how LOCHENZA LTD handles information in connection with the Lochenza Service Support Android application, package name uk.co.lochenzaservice.guidance.zenza.base. It covers the app itself and the local content you create while using it.

Lochenza Service Support is a local, on-device numeric estimation workbench for planning service-support effort, sessions or visits, repeat workload and, optionally, an assumption-based spend range. It includes locally saved drafts and saved estimates, along with export and copy features.

The app is built to work locally on your Android device. This policy describes what is stored on the device, what happens when you choose to export or share something, and the limited circumstances in which the company receives information from you.

Information Stored on Your Device

Lochenza Service Support keeps the content you create within the application's own storage on your Android device. This local content is not automatically transmitted to the developer as part of the core workflow. It may include:

  • Draft estimates you have not yet saved
  • Your saved estimates library of estimate cards
  • Saved estimate variants, up to three, kept for comparison
  • Your preferences and settings, such as theme, rounding, export format, spend view toggle and chart label density
  • Export-ready summaries held as part of the local estimate content

Saving, Clearing and Deleting Local Data

You can delete individual drafts and saved estimates from within the app, and the app also provides a control that clears all of the local data it stores.

Clearing the app's data through your Android device settings, or uninstalling the application, also removes the local content it holds. Files you have already exported are not affected by those actions, because they sit outside the app wherever you chose to save them.

Export, Copying and Sharing

Saved estimates and their summaries can be exported or copied for use outside the app. This occurs only when you choose it, through Android system actions such as the share sheet or the copy function. The app never exports or shares anything on its own.

Once an export leaves the app it is under your control, and what happens to it afterwards depends on the application, service or storage location you selected.

External Services You May Open

Some actions in the app open services outside it, such as a browser, an email client or a maps application, and they open only when you select them.

Those external services are provided by other parties and operate under their own privacy practices. The app does not pass your locally stored estimates to them unless you deliberately include that content in the action you take.

Local Content and the Developer

The app does not require your name, email address or any other identifying detail for its core workflow, and no account is created when you use it. The estimates you save are created and kept by you, on your device.

User-created local content may contain personal information if you choose to enter or attach it. That content is not automatically transmitted to the developer as part of the core workflow, and the company does not receive it simply because you use the app.

What the App Does Not Include

The application does not include login or account registration, cloud synchronisation, backend storage of your estimates, payment processing, subscriptions or other monetisation features.

Important Use Notice

The figures produced by Lochenza Service Support are indicative planning estimates calculated from the values you enter. They are not binding quotes and should not be relied on as a quotation, tender or contractual offer.

The app is a practical planning aid. It is not legal, financial, insurance or regulatory advice, and it does not replace professional judgement or any formal review or certification process.

You remain responsible for the exported summaries you produce and for how you use or present them. An export reflects only the local data held on your device at the moment you create it.

Retention and Security

Your drafts, saved estimates and preferences remain on your device until you delete them, clear the app's local data or uninstall the application. Exported files remain wherever you chose to save or send them.

Local app content is kept within the application's own storage on the device and is not held on company servers. Protecting the device itself, for example with the screen lock you configure, remains with you, and so does the handling of any file you export.

Your Rights in the UK and EEA

If you are in the United Kingdom or the European Economic Area, you may have rights under applicable data protection legislation, such as access, correction, deletion and restriction, where those rights apply in your circumstances. Whether a particular right is available depends on whether personal data is being processed and on the legal basis involved.

Because your estimates and preferences are stored locally, you can usually manage or remove them directly on your device, using the app's delete controls, Android settings or uninstallation. If you have a question about information the company holds as a result of correspondence with you, you may contact us using the details below.

Children's Privacy (13+)

Lochenza Service Support is intended for users aged 13 and above and is not directed to children under 13. The company does not knowingly collect personal data from children under 13. If such information is identified, reasonable steps will be taken to delete it or otherwise address the situation.

Changes to This Policy

This policy may be revised from time to time, for example if the features of the app change. When a revision is made, the revision date shown at the top of this page is updated.

A revised policy takes effect from the date shown alongside it. If anything in an update is unclear, you are welcome to contact the company using the details below.

Company and Contact

Lochenza Service Support is provided by LOCHENZA LTD SUPPORT. If you write to the company by email, the company receives your email address and whatever your message contains. The company details are:

Company: LOCHENZA LTD

Registered office: 23 Farrington Court, Burnley, BB11 5SS, England

Email: leads@lochenzaservice.co.uk

Website: lochenzaservice.co.uk

Lochenza Service Support

Lochenza Service Support coordinates event logistics and vendors across the UK.

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